Workers and employees at RSC covered factories, and their representatives, can raise safety and health concerns safely and confidentially through the Occupational Safety and Health Complaints Mechanism (OSHCM), supported by a team of RSC staff specialised in investigating and resolving complaints.

Since 1 June 2020, the Occupational Safety & Health Complaint Mechanism has been operated by the RSC. Accord brand and union signatories are tasked with ensuring that the OSHCM continues to provide workers with access to remedy, independently and autonomously.

During the course of investigating, RSC complaint specialist will determine the remedy/remediation requirements in regard to safety and health. The RSC team works with complainants and factory management to ensure that the requirements are fully implemented.

If factory management does not comply with the required remediation/remedy of the OSHCM, the RSC will implement a notice and warning process, which may lead to the termination of the business relationship.

The Occupational Safety and Health Complaint Mechanism offers workers in the following rights:

• The right to refuse unsafe work;
• The right to participate in the work of their factory Safety Committee;
• The right file a complaint when they see a safety problem in their factory;
• The right to protection against reprisal for reporting safety-related matters;
• The right to Freedom of Association in relation to protecting their own safety.

In line with RSC's mandate, RSC processes only OSH-related complaints. Non-OSH complaints, which fall outside the RSC's scope , are not investigated or verified by the RSC. Following protocol, alleged Non-OSH complaints are forwarded to the responsible brands, factories, and union(s) (if any) for appropriate action from their end.

We’re thrilled to announce the official launch of our upgraded IVR and Digital Complaints Management System – designed to better serve the ready-made garment (RMG) workers of Bangladesh. To watch the video, please click on the following link- Click Here

Overview Complaints

Complaints filed with and closed by Accord (Archive) -> List available here