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Occupational Safety and Health Complaints Mechanism

Occupational Safety and Health Complaints Mechanism


Workers and employees at RSC covered factories, and their representatives, can raise safety and health concerns safely and confidentially through the Occupational Safety and Health Complaints Mechanism (SHCM), supported by a team of RSC staff specialised in investigating and resolving complaints.

Since 1 June 2020, the Occupational Safety & Health Complaint Mechanism has been operated by the RSC. Accord brand and union signatories are tasked with ensuring that the SHCM continues to provide workers with access to remedy, independently and autonomously.

During the course of investigating, RSC complaint handlers will determine the remedy/remediation requirements in regard to safety and health. The RSC team works with complainants and factory management to ensure that the requirements are fully implemented.

If factory management does not comply with the required remediation/remedy of the SHCM, the RSC will implement a notice and warning process, which may lead to the termination of the business relationship.

The Occupational Safety and Health Complaint Mechanism offers workers in the following rights:


  • The right to refuse unsafe work;
  • The right to participate in the work of their factory Safety Committee;
  • The right file a complaint when they see a safety problem in their factory;
  • The right to protection against reprisal for reporting safety-related matters;
  • The right to Freedom of Association in relation to protecting their own safety.

Overview Complaints

Factory name withheld
  • FILED BY: Individual Worker(s)
  • DATE FILED: 06 May 2021
Status

Factory Not Covered

Description

The Complainant alleged non-payment of due provident fund entitlements, after resigning from his/her employment at the factory. The Complainant's proposed remedy was to immediately be paid his/her due provident fund entitlements.

Outcome

Not processed. The factory is not a listed supplier of Accord. In accordance with RSC protocols, the Complainant was provided with the contact numbers of the Department of Inspection for Factories and Establishments (DIFE) and the Ministry of Labour and Employment (MoLE).

Base Textiles Ltd
  • FILED BY: Individual Worker(s)
  • DATE FILED: 27 Apr 2021
Status

Non-OSH

Description

The Complainant alleged non-payment of due separation from employment entitlements after resigning from his/her employment at the factory. The Complainant’s proposed remedy was to be immediately paid his/her due separation from employment entitlements, including service benefits and earned leave encashment.

Outcome

Non-OSH complaint. Not processed by the RSC. The complaint was forwarded to Factory Management and relevant Accord brand and labour signatories.

Factory name withheld
  • FILED BY: Individual Worker(s)
  • DATE FILED: 25 Apr 2021
Status

Withdrawn

Description

The Complainant(s) alleged workers being forced to work overtime and excessive work hours and that the long working hours were damaging to workers' health, especially during the month of Ramadan when workers are fasting. The Complainant(s) proposed remedy was for Factory Management to take adequate steps to ensure that work hours are in compliance with legal limits and overtime work is strictly voluntary.

Outcome

The Complainant withdrew the complaint informing the RSC that after Ramadan the factory resumed regular working hours from 8.00 am to 8.00 pm.

Base Textiles Ltd
  • FILED BY: Individual Worker(s)
  • DATE FILED: 21 Apr 2021
Status

Non-OSH

Description

The Complainant alleged non-payment of due separation from employment entitlements after resigning from his/her employment at the factory. The Complainant’s proposed remedy was to be immediately paid his/her due separation from employment entitlements, including service benefits and earned leave encashment.

Outcome

Non-OSH complaint. Not processed by the RSC. The complaint was forwarded to Factory Management and relevant Accord brand and labour signatories.

Factory name withheld
  • FILED BY: Individual Worker(s)
  • DATE FILED: 18 Apr 2021
Status

Withdrawn

Description

The Complainant alleged being paid only a portion of his/her due separation from employment entitlements after being instructed to resign from his/her employment for refusing to work on a national holiday. The Complainant's proposed remedy was to be reinstated to his/her position at the factory or paid his/her due separation from employment entitlements in full, including service benefits for over 11 completed years of employment at the factory.

Outcome

Not processed by the RSC. The Complainant withdrew the complaint informing the RSC that s/he had received his/her full payment and considered the matter resolved.

Factory name withheld
  • FILED BY: Individual Worker(s)
  • DATE FILED: 13 Apr 2021
Status

Withdrawn

Description

The Complainant alleged being routinely verbally abused by a named Factory Manager. The Complainant further alleged being forced to resign by the same named Factory Manager in retaliation for filing an internal complaint against him/her. The Complainant's proposed remedy was to immediately be reinstated to his/her previous position in the factory and for Factory Management to take adequate and appropriate measures to address the hostile work environment and stop the verbal abuse.

Outcome

Not processed by the RSC because the Complainant withdrew the complaint informing the RSC s/he has been reinstated in the factory.

Orion Knit Textiles Ltd.
  • FILED BY: Federation
  • DATE FILED: 08 Apr 2021
Status

Non-OSH

Description

The Complainant alleged non-payment of due service benefits after resigning from his/her employment at the factory, providing Factory Management with the required two months' notice. The Complainant's proposed remedy was to be paid his/her due service benefits for over five completed years of employment at the factory.

Outcome

Non-OSH complaint. Not processed by the RSC. The complaint was forwarded to Factory Management and relevant Accord brand and labour signatories.

Rupa Fabrics Limited
  • FILED BY: Individual Worker(s)
  • DATE FILED: 08 Apr 2021
Status

Non-OSH

Description

The Complainant alleged non-payment of due earned salary, earned leave encashment and notice period payment entitlements after s/he was instructed to stop reporting for work without prior notice. The Complainant’s proposed remedy was to be immediately paid his/her due earned salary, earned leave encashment and termination benefits.

Outcome

Non-OSH complaint. Not processed by the RSC. The complaint was forwarded to Factory Management and relevant Accord brand and labour signatories.

Factory name withheld
  • FILED BY: Federation
  • DATE FILED: 07 Apr 2021
Status

Non-OSH

Description

The Complainant alleged non-payment of due earned leave and service benefit entitlements to two workers who had resigned from their employment at the factory. The Complainant’s proposed remedy was for Factory Management to immediately pay the workers their due earned leave and service benefit entitlements.

Outcome

Non-OSH complaint. Not processed by the RSC. The complaint was not forwarded to the parties because one of the workers did not provide further information and the RSC was unable to corroborate the allegations. The second worker disengaged from the RSC complaint mechanism process.

LOGOS APPARELS LTD
  • FILED BY: Individual Worker(s)
  • DATE FILED: 07 Apr 2021
Status

Non-OSH

Description

The Complainant alleged non-payment of due separation from employment entitlements, including termination benefits, after being terminated from his/her employment without explanation or prior notice and then subsequently forced to resign. The Complainant’s proposed remedy was to be immediately paid his/her due separation from employment entitlements, including termination benefits. 

Outcome

Non-OSH complaint. Not processed by the RSC. The complaint was forwarded to Factory Management and relevant Accord brand and labour signatories.

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