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Occupational Safety and Health Complaints Mechanism

Occupational Safety and Health Complaints Mechanism


Workers and employees at RSC covered factories, and their representatives, can raise safety and health concerns safely and confidentially through the Occupational Safety and Health Complaints Mechanism (SHCM), supported by a team of RSC staff specialised in investigating and resolving complaints.

Since 1 June 2020, the Occupational Safety & Health Complaint Mechanism has been operated by the RSC. Accord brand and union signatories are tasked with ensuring that the SHCM continues to provide workers with access to remedy, independently and autonomously.

During the course of investigating, RSC complaint handlers will determine the remedy/remediation requirements in regard to safety and health. The RSC team works with complainants and factory management to ensure that the requirements are fully implemented.

If factory management does not comply with the required remediation/remedy of the SHCM, the RSC will implement a notice and warning process, which may lead to the termination of the business relationship.

The Occupational Safety and Health Complaint Mechanism offers workers in the following rights:


  • The right to refuse unsafe work;
  • The right to participate in the work of their factory Safety Committee;
  • The right file a complaint when they see a safety problem in their factory;
  • The right to protection against reprisal for reporting safety-related matters;
  • The right to Freedom of Association in relation to protecting their own safety.
Archive of complaints filed with and closed by Accord -> List available here

Overview Complaints

Factory Name Withheld
  • FILED BY: Individual Worker(s)
  • DATE FILED: 15 Sep 2022
Status

Non-OSH

Description

The Complainant alleged non-payment of due earned wages after s/he resigned from employment at the factory. The Complainant's proposed remedy was for Factory Management to immediately pay his/her due earned wages.

Outcome

Non-OSH complaint. Not processed by the RSC. Not forwarded to the parties because the Factory is an Accord/RSC "no-brand" factory and the complaint was not specific to RSC inspections and/or remediation. The Complainant was provided with the toll-free number for the Department of Inspections for Factories and Establishments (DIFE).

Global Fashion Garments Ltd.
  • FILED BY: Federation
  • DATE FILED: 12 Sep 2022
Status

Non-OSH

Description

The Complainant alleged a worker had not been his/her due separation from employment entitlements, including due service benefit (10 years) and due earned leave encashment (40 days), after s/he resigned from employment at the factory. The Complainant's proposed remedy was for Factory Management to pay the worker's due separation from employment entitlements.

Outcome

Non-OSH complaint. Not processed by the RSC. The complaint was forwarded to Factory Management and relevant brand and labour signatories.

KAROONI KNIT COMPOSITE LIMITED
  • FILED BY: Individual Worker(s)
  • DATE FILED: 07 Sep 2022
Status

Non-OSH

Description

The Complainant alleged non-payment of due separation from employment entitlements, including service benefit (13 years) and earned leave encashment, after s/he resigned from employment at the factory with one months' notice. The Complainant's proposed remedy was to be immediately paid his/her due separation from employment entitlements.

Outcome

Non-OSH complaint. Not processed by the RSC. The complaint was forwarded to Factory Management and relevant brand and labour signatories.

KAROONI KNIT COMPOSITE LIMITED
  • FILED BY: Individual Worker(s)
  • DATE FILED: 07 Sep 2022
Status

Non-OSH

Description

The Complainant alleged non-payment of due separation from employment entitlements, including service benefit (12 years) and due provident entitlements, after s/he resigned from employment at the factory with two months' notice. The Complainant's proposed remedy was to be immediately paid his/her due separation from employment entitlements.

Outcome

Non-OSH complaint. Not processed by the RSC. The complaint was forwarded to Factory Management and relevant brand and labour signatories.

KAROONI KNIT COMPOSITE LIMITED
  • FILED BY: Individual Worker(s)
  • DATE FILED: 07 Sep 2022
Status

Non-OSH

Description

The Complainant alleged non-payment of due separation from employment entitlements, including service benefit (9 years) and earned leave encashment, after s/he resigned from employment at the factory with two months' notice. The Complainant's proposed remedy was to be immediately paid his/her due separation from employment entitlements.

Outcome

Non-OSH complaint. Not processed by the RSC. The complaint was forwarded to Factory Management and relevant brand and labour signatories.

KAROONI KNIT COMPOSITE LIMITED
  • FILED BY: Individual Worker(s)
  • DATE FILED: 06 Sep 2022
Status

Non-OSH

Description

The Complainant alleged non-payment of due separation from employment entitlements, including service benefit (8 years) and earned leave encashment, after s/he resigned from employment at the factory with two months' notice. The Complainant's proposed remedy was to be immediately paid his/her due separation from employment entitlements.

Outcome

Non-OSH complaint. Not processed by the RSC. The complaint was forwarded to Factory Management and relevant brand and labour signatories.

Aman Graphics & Designs Ltd.
  • FILED BY: Individual Worker(s)
  • DATE FILED: 06 Sep 2022
Status

Non-OSH

Description

The Complainant alleged s/he was forced to resign from employment at the factory, without notice or explanation. The Complainant further alleged non-payment of due separation from employment entitlements, including service benefit (5 years), earned leave encashment and termination benefit (because s/he did not resign voluntarily. The Complainant's proposed remedy was to be immediately paid his/her due separation from employment entitlements.

Outcome

Non-OSH complaint. Not processed by the RSC. The complaint was forwarded to Factory Management and relevant brand and labour signatories.

Newage Apparels Ltd.
  • FILED BY: Federation
  • DATE FILED: 06 Sep 2022
Status

Non-OSH

Description

The Complainant alleged a worker was terminated without notice, reportedly, because she had been involved in an argument with two factory managers. The Complainant further alleged the worker was not paid his/her due earned wages (25 days) and other separation from employment entitlements, including service benefits (8 years), earned leave encashment and termination benefits. The Complainant's proposed remedy was for the worker to be paid his/her due earned wages and other due separation from employment entitlements.

Outcome

Non-OSH complaint. Not processed by the RSC. The complaint was forwarded to Factory Management and relevant brand and labour signatories.

Factory Name Withheld
  • FILED BY: Individual Worker(s)
  • DATE FILED: 06 Sep 2022
Status

Withdrawn

Description

The Complainant alleged workers were injured in an incident involving the industrial police during an illegal strike, which occured, reportedly, because Factory Mangement terminated several workers wihout prior notice or explanation. The Complainant reported that as a consequence of the unrest, Factory Management closed the factory. The Complainant's proposed remedy was for Factory Management to respond to the demands of the workers and re-open the factory.

Outcome

Not processed by the RSC because the Complainant withdrew the complaint informing the RSC that Factory Management had agreed to the workers' demands and to re-opening the factory.

Factory Name Withheld
  • FILED BY: Individual Worker(s)
  • DATE FILED: 06 Sep 2022
Status

Non-OSH

Description

The Complainant alleged s/he was forced to resign because s/he had taken hourly leave without authorisation. According to the Complainant, his/her request for hourly leave had been refused. The Complainant's proposed remedy was to receive justice.

Outcome

Non-OSH complaint. Not processed by the RSC. Not forwarded to the parties because the Complainant became disengaged from the RSC complaint process.

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