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Occupational Safety and Health Complaints Mechanism

Occupational Safety and Health Complaints Mechanism


Workers and employees at RSC covered factories, and their representatives, can raise safety and health concerns safely and confidentially through the Occupational Safety and Health Complaints Mechanism (SHCM), supported by a team of RSC staff specialised in investigating and resolving complaints.

Since 1 June 2020, the Occupational Safety & Health Complaint Mechanism has been operated by the RSC. Accord brand and union signatories are tasked with ensuring that the SHCM continues to provide workers with access to remedy, independently and autonomously.

During the course of investigating, RSC complaint handlers will determine the remedy/remediation requirements in regard to safety and health. The RSC team works with complainants and factory management to ensure that the requirements are fully implemented.

If factory management does not comply with the required remediation/remedy of the SHCM, the RSC will implement a notice and warning process, which may lead to the termination of the business relationship.

The Occupational Safety and Health Complaint Mechanism offers workers in the following rights:


  • The right to refuse unsafe work;
  • The right to participate in the work of their factory Safety Committee;
  • The right file a complaint when they see a safety problem in their factory;
  • The right to protection against reprisal for reporting safety-related matters;
  • The right to Freedom of Association in relation to protecting their own safety.
Archive of complaints filed with and closed by Accord -> List available here

Overview Complaints

Robintex (Bangladesh) Ltd.
  • FILED BY: Individual Worker(s)
  • DATE FILED: 21 Jun 2023
Status

Non OSH

Description

The Complainant alleged non-payment of due separation from employment entitlements, including service benefit (6 years) and earned leave encashment, after s/he resigned from employment at the factory with 2 months' notice. The Complainant's proposed remedy was to be immediately paid his/her due separation from employment entitlements.

Outcome

Non-OSH complaint. Not processed by the RSC. The complaint was forwarded to Factory Management and relevant brand and labour signatories.

Esquire Knit Composite Ltd.
  • FILED BY: Individual Worker(s)
  • DATE FILED: 13 Jun 2023
Status

Non OSH

Description

The Complainant alleged non-payment of due earned wages (13 days), earned leave encashment and service benefits (8 years), after s/he resigned from employment at the factory with immediate effect. The Complainant's proposed remedy was to be immediately paid his/her due earned wages, earned leave encashment and service benefits.

Outcome

Non-OSH complaint. Not processed by the RSC. The complaint was forwarded to Factory Management and relevant brand and labour signatories.

BHIS Apparels Ltd
  • FILED BY: Federation
  • DATE FILED: 11 Jun 2023
Status

Non OSH

Description

The Complainant alleged 2 workers were not paid their due earned wages and other due separation from employment entitlements, after they resigned from employment at the factory: 1 worker was, reportedly, forced to resign. The Complainant's proposed remedy was for the 2 workers to be paid their due earned wages and other due separation from employment entitlements, including termination benefit for the 1 worker who was reportedly forced to resign.

Outcome

Non-OSH complaint. Not processed by the RSC. The complaint was forwarded to Factory Management and relevant brand and labour signatories.

Dird Composite Textiles Ltd.
  • FILED BY: Individual Worker(s)
  • DATE FILED: 11 Jun 2023
Status

Non-OSH

Description

The Complainant alleged non-payment of due earned wages (4 days), service benefits (5 years), night bills (25 nights) and earned leave encashment, after s/he resigned from employment at the factory with 2 months’ notice. The Complainant's proposed remedy was to be immediately paid his/her due earned wages, night bills, service benefits and earned leave encashment.

Outcome

Non-OSH complaint. Not processed by the RSC. The complaint was forwarded to Factory Management and relevant brand and labour signatories.

Factory Name Withheld
  • FILED BY: Federation
  • DATE FILED: 08 Jun 2023
Status

Non-OSH

Description

The Complainant alleged 17 workers were prevented from entering the factory without notice or explanation. The Complainant's proposed remedy was for Factory Management to reinstate the 17 workers to their previous position at the factory or pay their due separation from employment entitlements, including termination benefit.

Outcome

Non-OSH complaint. Not processed by the RSC. The factory is not a listed supplier of the Accord/RSC. In accordance with RSC protocols, the Complainant was provided with the toll free number for the Department of Inspections of Factories and Establishments (DIFE).

Esquire Knit Composite Ltd.
  • FILED BY: Individual Worker(s)
  • DATE FILED: 06 Jun 2023
Status

Non OSH

Description

The Complainant alleged non-payment of due service benefits (8 years) and earned leave encashment, after s/he resigned from employment at the factory with 2 months' notice. The Complainant's proposed remedy was to be paid his/her due service benefits and earned leave encashment.

Outcome

Non-OSH complaint. Not processed by the RSC. The complaint was forwarded to Factory Management and relevant brand and labour signatories.

TUNIC APPARELS LTD
  • FILED BY: Individual Worker(s)
  • DATE FILED: 05 Jun 2023
Status

Non OSH

Description

The Complainants (2 workers) alleged non-payment of due separation from employment entitlements, after they resigned from employment at the factory with 2 months' notice. The proposed remedy of the Complainants was to be immediately paid their due separation from employment entitlements.

Outcome

Non-OSH complaint. Not processed by the RSC. The complaint was forwarded to Factory Management and relevant brand and labour signatories.

Global Shirts Ltd.
  • FILED BY: Individual Worker(s)
  • DATE FILED: 05 Jun 2023
Status

Non OSH

Description

The Complainant alleged non-payment of due service benefit (5 years) and earned leave encashment, after s/he resigned from employment at the factory with 2 months' notice. The Complainant's proposed remedy was to be paid his/her due service benefit and earned leave encashment.

Outcome

Non-OSH complaint. Not processed by the RSC. The complaint was forwarded to Factory Management and relevant brand and labour signatories.

Comptex Textiles Ltd
  • FILED BY: Relative
  • DATE FILED: 04 Jun 2023
Status

Non-OSH

Description

The Complainant alleged s/he did not receive the due separation from employment entitlements of her deceased husband, a former worker at the factory. The Complainant’s proposed remedy was to be immediately paid the due separation from employment entitlements, including death benefit for 26 years of service at the factory and earned leave encashment.

Outcome

Non-OSH complaint. Not processed by the RSC. The complaint was forwarded to Factory Management and relevant brand and labour signatories.

Reza Fashion Ltd
  • FILED BY: Federation
  • DATE FILED: 04 Jun 2023
Status

Non-OSH

Description

The Complainant alleged a worker was not paid his/her due earned wages (4 months, 5 days) and other due separation from employment entitlements, including service benefits (8 years) and earned leave encashment, after s/he resigned from employment at the factory with immediate effect. The Complainant’s proposed remedy was for the worker to be immediately paid his/her due earned wages, service benefits and earned leave encashment.

Outcome

Non-OSH complaint. Not processed by the RSC. The complaint was forwarded to Factory Management and relevant brand and labour signatories.

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