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Occupational Safety and Health Complaints Mechanism

Occupational Safety and Health Complaints Mechanism


Workers and employees at RSC covered factories, and their representatives, can raise safety and health concerns safely and confidentially through the Occupational Safety and Health Complaints Mechanism (SHCM), supported by a team of RSC staff specialised in investigating and resolving complaints.

Since 1 June 2020, the Occupational Safety & Health Complaint Mechanism has been operated by the RSC. Accord brand and union signatories are tasked with ensuring that the SHCM continues to provide workers with access to remedy, independently and autonomously.

During the course of investigating, RSC complaint handlers will determine the remedy/remediation requirements in regard to safety and health. The RSC team works with complainants and factory management to ensure that the requirements are fully implemented.

If factory management does not comply with the required remediation/remedy of the SHCM, the RSC will implement a notice and warning process, which may lead to the termination of the business relationship.

The Occupational Safety and Health Complaint Mechanism offers workers in the following rights:


  • The right to refuse unsafe work;
  • The right to participate in the work of their factory Safety Committee;
  • The right file a complaint when they see a safety problem in their factory;
  • The right to protection against reprisal for reporting safety-related matters;
  • The right to Freedom of Association in relation to protecting their own safety.
Archive of complaints filed with and closed by Accord -> List available here

Overview Complaints

Knit Valley Fashions Limited
2024/9699
  • FILED BY: Individual Worker(s)
  • DATE FILED: 09 Jul 2024
Status

Non OSH

Description

The Complainant stated the Factory Management had not paid him/her due wages. The proposed remedy of the Complainant was for the Factory Management to immediately pay his/her due wages.

Outcome

Non-OSH complaint. Not processed by the RSC. The complaint was forwarded to Factory Management and relevant brand and labour signatories.

Factory Name Withheld
2024/9700
  • FILED BY: Individual Worker(s)
  • DATE FILED: 09 Jul 2024
Status

Not Sustained

Description

The Complainant alleged non-payment of due provident fund and other due separation from employment entitlements after resigning from his/her factory employment. The Complainant’s proposed remedy was to be immediately paid his/her due provident fund and other due separation from employment entitlements.

Outcome

Non-OSH complaint. Not processed by the RSC. Not forwarded to parties as the complaint was filed with the RSC after three (03) years. In accordance with RSC protocols of restriction clause, the RSC was unable to process the complaint.

YAGI Bangladesh Garments Limited (YBG)
2024/9695
  • FILED BY: Federation (Non-IBC)
  • DATE FILED: 08 Jul 2024
Status

Non OSH

Description

The Complainant stated a worker had been removed without completing the disciplinary procedure against him/her and not been paid due separation from employment entitlements. The proposed remedy of the Complainant was for the Factory Management to complete his/her disciplinary procedure and to pay his/her due separation from employment entitlements as per Bangladesh Labour Law 2006.

Outcome

Non-OSH complaint. Not processed by the RSC. The complaint was forwarded to Factory Management and relevant brand and labour signatories.

YAGI Bangladesh Garments Limited (YBG)
2024/9696
  • FILED BY: Federation (Non-IBC)
  • DATE FILED: 08 Jul 2024
Status

Non OSH

Description

The Complainant alleged that a worker had been removed from his/her factory employment based on a false allegation. The Complainant further alleged non-payment of the worker's due separation from employment entitlements. The Complainant's proposed remedy was for the worker to be paid his/her due earned leave encashment, 120 days wages in lieu of notice period, and compensation for every completed year of service.

Outcome

Non-OSH complaint. Not processed by the RSC. The complaint was forwarded to Factory Management and relevant brand and labour signatories.

Factory Name Withheld
2024/9697
  • FILED BY: Individual Worker(s)
  • DATE FILED: 08 Jul 2024
Status

Not Processed

Description

The Complainant alleged non-payment of due maternity benefit entitlements after submission of associated documents to Factory Management. The proposed remedy of the Complainant was for the Factory Management to immediately pay her due maternity benefit entitlements.

Outcome

Not processed by the RSC. Not forwarded to parties because the factory is an Accord/RSC "no brand" factory and the complaint was not specific to RSC inspections and/or remediation. The Complainant was provided with the toll-free number for the Department of Inspections for Factories and Establishments (DIFE).

Comptex Bangladesh Ltd.
2024/9662
  • FILED BY: Individual Worker(s)
  • DATE FILED: 07 Jul 2024
Status

Non OSH

Description

The Complainant stated the workerhad not been paid his/her due separation from employment entitlements after s/he had resigned from his/her employment at the factory. The proposed remedy of the Complainant was for the Factory Management to pay due his/her separation from employment entitlements.

Outcome

Non-OSH complaint. Not processed by the RSC. The complaint was forwarded to Factory Management and relevant brand and labour signatories.

Khantex Fashions Limited
2024/9666
  • FILED BY: Individual Worker(s)
  • DATE FILED: 07 Jul 2024
Status

Non OSH

Description

The Complainant alleged that s/he had been removed from his/her factory employment without prior notice as per the new management's decision. The Complainant further alleged non-payment of due wages and other due separation from employment entitlements. The Complainant’s proposed remedy was for the Factory Management to immediately pay his/her due wages & 120 days wages in lieu of notice period.

Outcome

Non-OSH complaint. Not processed by the RSC. The complaint was forwarded to Factory Management and relevant brand and labour signatories.

Factory Name Withheld
2024/9667
  • FILED BY: Individual Worker(s)
  • DATE FILED: 07 Jul 2024
Status

Withdrawn

Description

The Complainant alleged nonpayment of separation from employment entitlements including termination benefit after being terminated from his/her employment by Factory Management. The Complainant’s proposed remedy was for the Factory Management to immediately pay his/her due separation from employment entitlements.

Outcome

Non-OSH complaint. Not processed by the RSC. The complaint was not forwarded to Factory Management and relevant brand and labour signatories. The Complainant withdrew the Complainant informing the RSC that s/he did not procees the complaint.

Birds RNR Fashions Ltd
2024/9668
  • FILED BY: Federation (Non-IBC)
  • DATE FILED: 07 Jul 2024
Status

Non OSH

Description

The Complainant alleged non-payment of the worker's due separation from employment entitlements after resigning from his/her factory employment with two months' prior notice. The Complainant's proposed remedy was for the worker to be paid his/her due separation from employment entitlements including service benefits and earned leave encashment.

Outcome

Non-OSH complaint. Not processed by the RSC. The complaint was forwarded to Factory Management and relevant brand and labour signatories.

Khantex Fashions Limited
2024/9670
  • FILED BY: Individual Worker(s)
  • DATE FILED: 07 Jul 2024
Status

Non OSH

Description

The Complainant alleged that s/he had been removed from his/her factory employment without prior notice as per the new management's decision. The Complainant further alleged non-payment of due wages and other due separation from employment entitlements. The Complainant’s proposed remedy was for the Factory Management to immediately pay his/her due wages & 120 days wages in lieu of notice period.

Outcome

Non-OSH complaint. Not processed by the RSC. The complaint was forwarded to Factory Management and relevant brand and labour signatories.

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