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Occupational Safety and Health Complaints Mechanism

Occupational Safety and Health Complaints Mechanism


Workers and employees at RSC covered factories, and their representatives, can raise safety and health concerns safely and confidentially through the Occupational Safety and Health Complaints Mechanism (SHCM), supported by a team of RSC staff specialised in investigating and resolving complaints.

Since 1 June 2020, the Occupational Safety & Health Complaint Mechanism has been operated by the RSC. Accord brand and union signatories are tasked with ensuring that the SHCM continues to provide workers with access to remedy, independently and autonomously.

During the course of investigating, RSC complaint handlers will determine the remedy/remediation requirements in regard to safety and health. The RSC team works with complainants and factory management to ensure that the requirements are fully implemented.

If factory management does not comply with the required remediation/remedy of the SHCM, the RSC will implement a notice and warning process, which may lead to the termination of the business relationship.

The Occupational Safety and Health Complaint Mechanism offers workers in the following rights:


  • The right to refuse unsafe work;
  • The right to participate in the work of their factory Safety Committee;
  • The right file a complaint when they see a safety problem in their factory;
  • The right to protection against reprisal for reporting safety-related matters;
  • The right to Freedom of Association in relation to protecting their own safety.
Archive of complaints filed with and closed by Accord -> List available here

Overview Complaints

Factory Name Withheld
2024/9167
  • FILED BY: Individual Worker(s)
  • DATE FILED: 28 Apr 2024
Status

Withdrawn

Description

The Complainant(s) alleged being subjected to verbal abuse by a named In-charge for production-related grounds. According to the Complainant(s), the workers were regularly subjected to verbal abuse by the same In-charge. The Complainant(s)'s proposed remedy was for Factory Management to take appropriate investigative and corrective disciplinary action against the named In-charge so that the workers could work with dignity in a peaceful and harassment-free workplace.

Outcome

Not processed by the RSC because the Complainant informed the RSC that the matter was resolved by Factory Management. The complaint was filed with the factory as well, and the Complainant considered the matter resolved.

Factory Name Withheld
2024/8994
  • FILED BY: Individual Worker(s)
  • DATE FILED: 06 Apr 2024
Status

Not Processed

Description

The Complainant alleged non-payment of due maternity benefit entitlements. The Complainant's proposed remedy was to be immediately paid her due maternity benefit entitlements.

Outcome

Not processed by the RSC. Not forwarded to parties because the factory is an Accord/RSC "no brand" factory and the complaint was not specific to RSC inspections and/or remediation. The Complainant was provided with the toll-free number for the Department of Inspections for Factories and Establishments (DIFE).

MEGHNA KNIT COMPOSITE LIMITED
2024/8976
  • FILED BY: Individual Worker(s)
  • DATE FILED: 03 Apr 2024
Status

Non OSH

Description

The Complainant alleged non-payment of due separation entitlements after being verbally terminated from employment without prior notice. The Complainant’s proposed remedy was to be immediately paid his/her due separation from employment entitlements including termination benefit.

Outcome

Non-OSH complaint. Not processed by the RSC. The complaint was forwarded to Factory Management and relevant brand and labour signatories.

Euro Denim & Fashion Ltd. (previously Knit and knitex (Pvt) Ltd.)
2024/8965
  • FILED BY: Individual Worker(s)
  • DATE FILED: 01 Apr 2024
Status

Non OSH

Description

The Complainant alleged non-payment of wages after being instructed by the Factory Management not to return to work without explanation. The Complainant's proposed remedy is immediate payment of his/her outstanding payments.

Outcome

Non-OSH complaint. Not processed by the RSC. The complaint was forwarded to Factory Management and relevant brand and labour signatories.

Odyssey Craft (Pvt.) Ltd.
2024/8967
  • FILED BY: Individual Worker(s)
  • DATE FILED: 01 Apr 2024
Status

Non OSH

Description

The Complainant alleged non-payment of due wages after s/he resigned from employment at the factory. The Complainant’s proposed remedy was to be immediately paid his/her outstanding payments.

Outcome

Non-OSH complaint. Not processed by the RSC. The complaint was forwarded to Factory Management and relevant brand and labour signatories.

Factory Name Withheld
2024/8953
  • FILED BY: Federation
  • DATE FILED: 31 Mar 2024
Status

Not Processed

Description

The Complainant alleged a worker was not paid the 1st installment of her due maternity benefit entitlements and Eid Ul Fitr bonus after starting the leave. The Complainant's proposed remedy was for the Factory Management to immediately pay the worker her 1st maternity benefit installment and EID bonus.

Outcome

Not processed by the RSC. The factory is not a listed supplier of the Accord/RSC. In accordance with RSC protocols, the Complainant was provided with the toll free number for the Department of Inspections for Factories and Establishments (DIFE).

KAROONI KNIT COMPOSITE LIMITED
2024/8954
  • FILED BY: Individual Worker(s)
  • DATE FILED: 31 Mar 2024
Status

Non OSH

Description

The Complainant alleged s/he was forced to resign from employment at the factory, without prior notice or explanation. The Complainant's proposed remedy was to be immediately paid his/her due separation from employment entitlements including termination benefit.

Outcome

Non-OSH complaint. Not processed by the RSC. The complaint was forwarded to Factory Management and relevant brand and labour signatories.

Fashion Trouser
2024/8958
  • FILED BY: Federation
  • DATE FILED: 31 Mar 2024
Status

Non OSH

Description

The Complainant alleged a worker was not paid his/her due separation from employment entitlements after s/he was terminated from employment. The Complainant’s proposed remedy was for the worker to be immediately paid his/her due separation from employment entitlements including termination benefit.

Outcome

Non-OSH complaint. Not processed by the RSC. The complaint was forwarded to Factory Management and relevant brand and labour signatories.

Besta Apparels (NEW)
2024/8961
  • FILED BY: Federation
  • DATE FILED: 31 Mar 2024
Status

Non OSH

Description

The Complainant alleged a worker was not paid his/her due separation from employment entitlements after s/he was terminated from employment. The Complainant’s proposed remedy was for the worker to be immediately paid his/her due separation from employment entitlements including termination benefit.

Outcome

Non-OSH complaint. Not processed by the RSC. The complaint was forwarded to Factory Management and relevant brand and labour signatories.

Mahmuda Attires Limited
2024/8963
  • FILED BY: Federation
  • DATE FILED: 31 Mar 2024
Status

Non OSH

Description

The Complainant alleged a worker was not paid his/her due separation from employment entitlements after s/he was instructed to resign from employment. The Complainant’s proposed remedy was for the worker to be immediately paid his/her due separation from employment entitlements including termination benefit.

Outcome

Non-OSH complaint. Not processed by the RSC. The complaint was forwarded to Factory Management and relevant brand and labour signatories.

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