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Occupational Safety and Health Complaints Mechanism

Occupational Safety and Health Complaints Mechanism


Workers and employees at RSC covered factories, and their representatives, can raise safety and health concerns safely and confidentially through the Occupational Safety and Health Complaints Mechanism (SHCM), supported by a team of RSC staff specialised in investigating and resolving complaints.

Since 1 June 2020, the Occupational Safety & Health Complaint Mechanism has been operated by the RSC. Accord brand and union signatories are tasked with ensuring that the SHCM continues to provide workers with access to remedy, independently and autonomously.

During the course of investigating, RSC complaint handlers will determine the remedy/remediation requirements in regard to safety and health. The RSC team works with complainants and factory management to ensure that the requirements are fully implemented.

If factory management does not comply with the required remediation/remedy of the SHCM, the RSC will implement a notice and warning process, which may lead to the termination of the business relationship.

The Occupational Safety and Health Complaint Mechanism offers workers in the following rights:


  • The right to refuse unsafe work;
  • The right to participate in the work of their factory Safety Committee;
  • The right file a complaint when they see a safety problem in their factory;
  • The right to protection against reprisal for reporting safety-related matters;
  • The right to Freedom of Association in relation to protecting their own safety.
Archive of complaints filed with and closed by Accord -> List available here

Overview Complaints

Factory Name Withheld
  • FILED BY: Federation
  • DATE FILED: 17 May 2022
Status

No Brand Factory

Description

The Complainant alleged a worker was threatened and forced to resign from employment at the factory. The Complainant further alleged that the worker was not paid his/her due earned wages and other due separation from employment entitlements, including service benefit, due earned leave encashment and termination benefit. The Complainant's proposed remedy was for the worker to be paid his/her due earned wages and other due separation from employment entitlements.

Outcome

Not processed by the RSC because the Factory is an Accord/RSC "no-brand" factory and the complaint was not specific to RSC inspections and/or remediation. The Complainant was provided with the toll-free number for the Department of Inspections for Factories and Establishments (DIFE).

Factory Name Withheld
  • FILED BY: Federation
  • DATE FILED: 17 May 2022
Status

Non-OSH

Description

The Complainant alleged 2 workers were not paid their due earned wages and other due separation from employment entitlements, after they resigned from employment at the factory. The proposed remedy of the Complainant was for Factory Management to pay both workers their due earned wages and earned leave entitlements and, additionally, to pay one of the workers his/her due service benefits.

Outcome

Non-OSH complaint. Not processed by the RSC. Not forwarded to parties because the Factory is an Accord/RSC "no brand" factory and the complaint was not specific to RSC inspections and/or remediation. The Complainant was provided with the toll free number for the Department of Inspections for Factories and Establishments (DIFE).

Crossline Factory (Pvt) Ltd.
  • FILED BY: Individual Worker(s)
  • DATE FILED: 16 May 2022
Status

Non-OSH

Description

The Complainant alleged non-payment of due earned wages and other due separation from employment entitlements after resigning from employment at the factory. The Complainant's proposed remedy was to be paid one month's due earned wages, due earned leave encashment and service benefit for 10 completed years of employment at the factory.

Outcome

Non-OSH complaint. Not processed by the RSC. The complaint was forwarded to Factory Management and relevant brand and labour signatories.

Moon Readywears Ltd.
  • FILED BY: Individual Worker(s)
  • DATE FILED: 10 May 2022
Status

Non-OSH

Description

The Complainant alleged s/he was forced to resign because s/he had been absent from work without authorisation. The Complainant further alleged non-payment of 1 month's due earned wages and other due separation from employment entitlements, including service benefits for 9 completed years of employment at the factory, earned leave encashment and termination benefits. The Complainant’s proposed remedy was to be reinstated to his/her previous position at the factory or paid his/her due earned wages and other due separation from employment entitlements.

Outcome

Non-OSH complaint. Not processed by the RSC. The complaint was forwarded to Factory Management and relevant brand and labour signatories.

Dird Composite Textiles Ltd.
  • FILED BY: Individual Worker(s)
  • DATE FILED: 09 May 2022
Status

Non-OSH

Description

The Complainant alleged s/he was forced to resign without explanation or prior notice. The Complainant further alleged non-payment of due earned wages and other due separation from employment entitlements, including earned leave encashment and termination benefit. The Complainant's proposed remedy was to be immediately paid his/her due earned wages and other due separation from employment entitlements.

Outcome

Non-OSH complaint. Not processed by the RSC. The complaint was forwarded to Factory Management and relevant brand and labour signatories.

Factory Name Withheld
  • FILED BY: Federation
  • DATE FILED: 30 Apr 2022
Status

No Brand Factory

Description

The Complainant alleged that 7 members of the Executive Committee of the factory trade union were threatened and physically assaulted by local goons after they refused to resign from their employment at the factory. The Complainant further alleged that Factory Management was routinely interfering with the right of workers to form or join trade unions. The Complainant's proposed remedy was for Factory Management to be held to account for its actions and to refrain from interfering in the right of workers to form or join trade unions.

Outcome

Not processed by the RSC because the Factory is an Accord/RSC "no-brand" factory and the complaint was not specific to RSC inspections and/or remediation. The Complainant was provided with the toll-free number for the Department of Inspections for Factories and Establishments (DIFE).

Multitex Knit Composite Ltd.
  • FILED BY: Individual Worker(s)
  • DATE FILED: 28 Apr 2022
Status

Non-OSH

Description

The 4 Complainants alleged non-payment of due earned leave encashment after they resigned from their employment at the factory. The proposed remedy of the 4 Complainants was for Factory Management to immediately pay their due earned leave encashment.

Outcome

Non-OSH complaint. Not processed by the RSC. The complaint was forwarded to Factory Management and relevant brand and labour signatories.

HAMS Garments Ltd
  • FILED BY: Individual Worker(s)
  • DATE FILED: 24 Apr 2022
Status

Non-OSH

Description

The Complainant alleged s/he was unfairly suspended from employment for alleged disobedience, disorderliness and negligence at work. According to the Complainant, s/he was suspended because s/he requested the workers’ Participation Committee to demand full payment of wages prior to the Eid vacation, after the PC agreed that workers would be paid 15 days' wages, in accordance with the Government order. The Complainant's proposed remedy was for Factory Management to withdraw the suspension order, allow the Complainant to continue his/her employment at the factory, and immediately pay the Complainant's due earned wages and subsistence allowance for the period of suspension.

Outcome

Non-OSH complaint. Not processed by the RSC. The complaint was forwarded to Factory Management and relevant brand and labour signatories.

Factory Name Withheld
  • FILED BY: Individual Worker(s)
  • DATE FILED: 21 Apr 2022
Status

Non-OSH

Description

The Complainant alleged non-payment of due earned wages after s/he resigned from his/her employment at the factory. The Complainant’s proposed remedy was to be immediately paid his/her due earned wages.

Outcome

Non-OSH complaint. Not processed by the RSC. Not forwarded to the parties because the Factory is an Accord/RSC "no brand" factory and the complaint was not specific to RSC inspections and/or remediation. The Complainant was provided with the toll-free number for the Department of Inspections for Factories and Establishments (DIFE).

Padma Satel Arab Fashions Ltd
  • FILED BY: Federation
  • DATE FILED: 21 Apr 2022
Status

Non-OSH

Description

The Complainant alleged a worker was not paid his/her due service benefits and earned leave encashment after s/he resigned from employment at the factory. The Complainant's proposed remedy was for Factory Management to immediately pay the worker's due service benefits and earned leave encashment.

Outcome

Non-OSH complaint. Not processed by the RSC. The complaint was forwarded to Factory Management and relevant brand and labour signatories.

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