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Updates

Occupational Safety and Health Complaints Mechanism
Occupational Safety and Health Complaints Mechanism

Overview of complaints received through the RSC Occupational Safety and Health Complaints Mechanism

Since 1 June 2020, workers at RSC covered factories and their representatives have filed 393 Safety & Health (OSH) complaints

Workers at RSC-covered factories, and their representatives, have a right to raise complaints with the RSC Safety and Health Complaints Mechanism to remedy safety concerns that are not being effectively addressed at the factory level. Workers at covered factories, and their representatives, can raise concerns about health and safety risks safely, and if they so choose, confidentially, through this Safety Complaints Mechanism. The Safety Complaints Mechanism also protects complainants from reprisal, harassment, threat, or other retaliatory actions for exercising the right to file a complaint. This protection applies regardless of whether the complaint is determined to be OSH or non-OSH.

All complaints are assessed to determine if they fall under the safety and health remit. Safety and health complaints are processed by RSC staff specialized in investigating and resolving complaints.  RSC complaint specialists are responsible for verifying the delivery of the remedy of all complaints. Where complaints affect the safety of all workers/groups of workers, the RSC announces the findings and remediation requirements to all workers at the factory.  

Complaints that fall outside of the remit of the Safety Complaint Mechanism (i.e., non-OSH complaints) are forwarded to Factory Management, Accord brand and labor signatories. 

Complainants alleging issues at factories that are not covered by the RSC are provided with the contact information of the Government’s Department of Inspection for Factories and Establishments (DIFE).

Complainants alleging issues at factories that are not covered by the RSC are provided with the contact information of the Government’s Department of Inspection for Factories and Establishments (DIFE).

Total complaints received: nature of the allegations (1 June 2020 – 31 July 2021)

Total complaints (unique): 1301

  • Occupational Safety & Health (OSH): 393 (30%)

  • Non-OSH: 925 (71%)

The total number of unique complaints is lower than the total number of complaints alleging OSH and Non-OSH concerns, as some complaints have both OSH and Non-OSH aspects. The occupational safety and health complaints mechanism only process the OSH aspects of such complaints.


Occupational Safety & Health (OSH) complaints received: nature of the allegations (1 June 2020 – 31 July 2021)

Total OSH complaints (unique): 371

  • Engineering (structural/fire/electrical safety): 13

  • Working environment related (incl. COVID-19 related, unsafe drinking water supply, excessive heat, workplace violence, forced overtime, denial of maternity pay/leave rights, physical and sexual harassment): 375

  • Reprisal for having filed a complaint: 11

The total number of unique OSH complaints is lower than the total number of complaints categorised by nature of the allegations, as some complaints include more than one allegation.

Occupational Safety & Health (OSH) complaints received: status (31 July 2021)

The RSC is processing complaints received before the start of the RSC, under the Accord, as well as those received after 1 June 2020 under the RSC. 

Total OSH complaints received by the Accord/RSC: 1,578

  • In progress: 148

  • Resolved by the RSC: 149


COVID-19 update:

From 1 June 2020 to 31 July 2021, workers at RSC-covered factories and their representatives have filed 154 complaints related to COVID-19 at the Safety Complaints Mechanism. These complaints largely fall into the following categories:

  COVID-19 related categories

Number of complaints

  Non-payment of separation from employment benefits

84

  Forced resignation

33

  Non-payment of maternity benefits

27

  Non-payment wages

30

  Termination of employment

27

  Retrenchment

13

  Lay-off

6

  Under-payment of wages

5

  Worker unrest

3

  Risks to health

1

  Threats

3

 

The total number of unique COVID-19 complaints is lower than the total number of complaints categorized by nature of the allegations, as some complaints include more than one allegation.
 
All complaints related to the COVID-19 health crisis are processed as OSH and are therefore included as complaints within the scope of the OSH complaints mechanism in the statistics presented.

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