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Overview of complaints received through the RSC Occupational Safety and Health Complaints Mechanism

Since 1 June 2020, 1,217 Occupational Safety & Health (OSH) complaints have been filed with the RSC Occupational Safety & Health (OSH) complaints mechanism.

Workers at RSC-covered factories, and their representatives, have a right to raise complaints with the RSC Safety and Health Complaints Mechanism to remedy safety concerns that are not being effectively addressed at the factory level. Workers at covered factories, and their representatives, can raise concerns about safety and health risks safely, and if they so choose, confidentially, through the Safety and Health Complaints Mechanism. The Safety and Health Complaints Mechanism also protects complainants from reprisal, harassment, threat, or other retaliatory actions for exercising the right to file a complaint. This protection applies regardless of whether the complaint is determined to be OSH or non-OSH.

All complaints are assessed to determine if they fall under the occupational safety and health remit.

Occupational safety and health complaints are processed by RSC staff specialised in investigating and resolving complaints. RSC Complaint Specialists are responsible for verifying the delivery of the remedy of all complaints. Where complaints affect the safety of all workers/groups of workers, the RSC announces the findings and remediation requirements to all workers at the factory.

Complaints that fall outside of the remit of the Occupational Safety and Health Complaint Mechanism (i.e., non-OSH complaints) are forwarded to factory management, responsible brand and labour signatories.

Complainants alleging issues at factories that are not covered by the RSC are provided with the contact information of the Government’s Department of Inspection for Factories and Establishments (DIFE).

Total Complaints Received (1 June 2020 – 30 June 2023)

Since June 2020, the RSC has received 4,672 complaints out of which 1,217 (26%) are related to Occupational Safety & Health (OSH) related complaints and 3,505 (75%) are non-OSH related complaints¹.

Types of OSH Complaint

• Engineering (structural/fire/electrical/ Boiler safety): 78
• COVID-19 related: 248
• Reprisal for having filed a complaint: 29
  
  

Number of OSH complaints resolved

Since June 2020, the RSC has resolved 505 complaints.

¹A complaint may contain both OSH and non-OSH allegations. Percentages add up to more than 100%.

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